Privacy Policy

Marketing Web Development Agency is owned and operated by Ziegal Ltd, based in the United Kingdom. We provide web development, AI solutions, automation and digital marketing services. For the purposes of data protection law, we are the controller of the personal information described in this policy.

Colony, 5 Piccadilly Place, Manchester M1 3BP, United Kingdom

Information you give us

• Account details: your name, email address, phone number and password. We store passwords only in hashed form, never in plain text.
• Business details: your business name, industry, country and website, which you provide when you register or complete your profile.
• Sign in with Google: if you choose this option, we receive your name, email address, profile picture and whether Google has verified your email address.
• Enquiries and chat: the messages you send through our contact forms, email or AI chat assistant, and any contact details you share there.
• Subscription and payment details: when you subscribe, PayPal processes your payment. We receive your PayPal payer ID and your plan, subscription status and transaction details. We do not see or store your full card or bank details.

Information collected automatically

• Technical data: your IP address, browser type and version, device and operating system, the pages you visit, the page that referred you, and the time of your visit. This is recorded in server logs to keep the Site running and secure.
• Cookies and similar technologies: essential cookies keep you signed in and the Site secure. With your permission, we also use Google Analytics to understand how the Site is used. See our Cookie Policy for details.

Information from other sources

We receive information from Google when you sign in with Google, and from PayPal about the status of your payments and subscription. We do not buy personal information from data brokers.

We only use personal information when the law allows us to. The table shows what we do, the information involved and the legal basis we rely on.

We send service emails (for example to verify your email address or reset your password) because they are needed to run your account. You can unsubscribe from marketing emails at any time using the link in the email or by contacting us.

Our chat assistant uses artificial intelligence (AI) and large language model (LLM) technology, provided by third-party AI service providers, to generate replies. The messages you type are sent to these providers for that purpose. We store the conversation and any contact details you share so our team can follow up on your enquiry and improve the service.

Please do not share sensitive information in the chat, such as payment card numbers, passwords or health details. The assistant gives automated responses, but we do not make decisions that have legal or similarly significant effects on you solely by automated means.

We do not sell your personal information. We share it only in the following situations.

• Service providers. Companies that help us run the Site and our services, under agreements that limit how they can use your information:
  • Google, for cloud hosting, our business email, Sign in with Google, and Google Analytics if you allow analytics cookies.
  • PayPal, for payments and subscriptions.
  • AI and large language model (LLM) providers, to generate replies for our chat assistant.
  • Our database and infrastructure providers, which store data on our behalf.
• Legal and safety reasons. Where we are legally required to, or where we believe it is necessary to investigate or prevent fraud, security problems or harm to people.
• Business changes. If we merge with, are acquired by, or sell part of our business, your information may be transferred to the new owner, who must continue to protect it under this policy.
• With your consent. Any other sharing happens only if you ask us to or agree to it.

We use essential cookies to keep the Site secure and you signed in. We use analytics cookies only if you accept them in our cookie banner. We do not currently use advertising cookies. You can change your choice at any time.

More detail, including a list of the cookies we set, is in our Cookie Policy.

Some of our providers, including Google and our AI service providers, may process personal information outside the United Kingdom and the European Economic Area, including in the United States. Where we transfer personal information internationally, we make sure a lawful transfer mechanism applies, such as an adequacy decision or standard contractual clauses.

We keep personal information only for as long as we need it for the purposes in this policy.

• Account information: for as long as your account is active. After you ask us to close it, we delete or anonymise it within a reasonable period, except for records we must keep.
• Enquiries and chat conversations: for as long as needed to deal with your enquiry and for a reasonable period afterwards.
• Payment and subscription records: for as long as tax and accounting law requires.
• Analytics data: according to the retention period set in our Google Analytics account.

Where we cannot delete information straight away, for example because it is in a backup, we will keep it securely and isolate it from further use until deletion is possible.

We use technical and organisational measures to protect your personal information, including encrypted connections (HTTPS), hashed passwords, access controls and email verification for new accounts. No system is completely secure, so we cannot guarantee absolute security. Please use a strong, unique password and keep it private.

Our services are not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us personal information, email support@marketingwebdevelopment.agency and we will delete it.

Under the UK GDPR and the EU GDPR, you have the right to:

• ask for a copy of the personal information we hold about you (access);
• ask us to correct information that is wrong or incomplete (rectification);
• ask us to delete your information (erasure, or “the right to be forgotten”);
• ask us to restrict how we use your information;
• object to us using your information, including where we rely on legitimate interests;
• ask for your information in a portable format (data portability);
• withdraw your consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.

To use any of these rights, or to close your account, email support@marketingwebdevelopment.agency. We may need to verify your identity first, and we will normally reply within one month.

If you are unhappy with how we handle your information, please contact us first so we can try to put it right. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk) or, if you live in the EU, to your local data protection authority.

Depending on the state you live in, you may have the right to know what personal information we collect and how we use it, to request a copy, to correct or delete it, and not to be treated unfairly for exercising these rights. We do not sell personal information, and we do not share it for cross-context behavioural advertising. To make a request, email support@marketingwebdevelopment.agency.

The Site may link to websites and services run by others. We do not control them and are not responsible for their privacy practices or content. Please read their policies before sharing personal information with them.

We may update this policy from time to time. The latest version will always be on this page with the date it was last updated. If we make significant changes, we will tell you by email or with a notice on the Site.

For any questions about this policy, to exercise your rights, or to reach our data protection contact:

Email: support@marketingwebdevelopment.agency
Post: Marketing Web Development Agency, Colony, 5 Piccadilly Place, Manchester M1 3BP, United Kingdom